FAQ

We are following the advice of public health officials and are taking extra precautionary steps to ensure the health and safety of our customers and team members.

We appreciate your support, patience and understanding during this challenging time. We want you to know that we are here for you and are committed to keeping our restaurants clean, our staff healthy and our customers safe.

Sunset Grill is open every day of the year except for December 25, Christmas Day*.

*Select locations may choose to open on Christmas Day.

At Sunset Grill, most of our restaurants are steady throughout the week. Weekends can be busy with line-ups all day. No matter what time or day of the week you arrive, we work through the lines efficiently as our friendly staff are committed to serving a delicious and freshly prepared meal quickly.

All of our restaurants operate on a first come, first served basis so we do not take reservations or group bookings.

Our entire menu is available for takeout. Place your order in advance by calling the restaurant directly. Find your nearest Sunset Grill on our Current Locations Page.

Participating locations now offer delivery services through DoorDash, SkipTheDishes and Uber Eats. Have fresh breakfast delivered to your door today.

We can provide platters of select menu items for your occasion. This service is for pick up only. Please contact your local Sunset Grill directly to discuss options that would best suit your needs.

Sunset Grill is the perfect place to celebrate! If someone in your party is celebrating a birthday, anniversary or special occasion, let your server know and the special guest will be presented with a complimentary Dessert Pancake.

Our California style concept was inspired by the lyrics from the Don Henley hit song “Sunset Grill,” which reached top 10 of the Billboard Charts in 1985, the year Sunset Grill opened its doors. We are a niche restaurant that specializes in breakfast and brunch offerings; our shorter hours mean that we are committed to serving our guests the best fresh-made breakfast in town.

Our servers use iPads and/or iPods to input orders into our system, which makes the process more efficient and speeds up service.

Participating locations offer early bird breakfast specials from $4.99* Monday to Friday before 9 AM.

(*No meat. With meat starting at $7.99. This offer is not available for delivery or on holidays and does not include tax. Price may vary at select locations.)

Most of our menu items are only served one way. Our “No Substitutions” policy allows us to focus on serving guests the freshest food in the fastest way possible. Our formula for success has helped our kitchens run efficiently since 1985. If you would like to order something different to what is listed on our menu, your server can help build your order using our Side Order menu.

At Sunset Grill, guests enjoy free refills of our Signature Blend coffee. Our freshly ground premium coffee is a medium roast private blend of the finest South American, Central American and Kenyan Arabica beans grown at high altitudes. It has a clean taste and is of superb quality. Our Signature Blend 1kg bags of whole coffee beans can be purchased in our restaurants for $24.99 and our ground coffee tin for $14.99.

The home fries at Sunset Grill are prepared fresh every day. We start with whole potatoes that are cut in store; steamed or boiled and finished on the flat top grill.  The potatoes are cooked in Vegetable (Soybean) Oil and gently seasoned with seasoning salt.

If you have a food allergy, please inform your server and we will do our best to direct you to a safe menu choice. You should be aware that we do have portion packages of chocolate hazelnut spread, peanut butter, granola containing nuts, and bagels with sesame seeds in our restaurants. We cannot guarantee that other foods have not come into contact with nuts. For other allergy concerns, please Contact Us or visit one of our restaurants so we may discuss your options.

Sunset Grill is not a gluten-free restaurant; however, we do offer our guests the option to substitute regular toast for gluten-free bread upon request for a charge of $1. We cannot ensure that cross-contamination with other products will never occur, as we use the same equipment and surfaces. In addition to bread, hamburger buns, bagels, and English muffins, items on our menu that contain gluten include: pancakes, waffles, French toast, sausages and Hollandaise sauce. Please inform your server of your dietary restrictions and we will do our best to direct you to a safe menu choice.

Almost a quarter of our total food spend supports Local-Ontario producers (i.e. dairy, proteins, and vegetables). Our potatoes are grown on Canadian soil at farms across Ontario and our Grade A small eggs are also from local Ontario farms. In addition to this, our turkey bacon comes from Ontario’s Hayter’s Farm: free roam and farmed responsibly.

Our sausages are 100% Canadian pork and manufactured in Canada. Our ground beef and chicken are also from Canadian farms, supporting our local economy and farmers.

Our granola is organic, whole-grain, and made in Quebec.  It contains a high source of fiber and iron, 0 trans-fat, sodium or cholesterol.

Calorie counts are listed on our menu as mandated in the Ontario Healthy Menu Choices Act, 2015. If you have a specific nutritional question, please contact our Head Office by submitting a General Inquiry through our Contact Us form.

If you have a product or service that you think would be great in one of our locations, please contact our Head Office by submitting a General Inquiry through our Contact Us form. Someone from our Operations Department will contact you if we would like more information.

Yes! You may purchase a physical gift card in-store at any of our restaurants or choose to purchase a virtual gift card online here. These gift cards can be used at most of our Franchised Locations. Please call ahead to ensure your local Sunset Grill is able to process a gift card redemption.

Yes! Sunset Grill gift cards make excellent presents and we are happy to fulfill bulk orders. Please contact our Head Office for assistance with bulk purchasing and activation of physical gift cards by submitting a General Inquiry through our Contact Us form. You may also choose to order virtual gift cards here.

Visit the Cardholder Web Portal, available 24 hours a day, 7 days a week or visit any Sunset Grill restaurant and ask your server to check the balance. If you have experienced a technical issue with your gift card, please get in touch with us.

Find out all our latest information by following us on Facebook, Instagram and LinkedIn, or subscribing to our e-newsletter for updates such as new store openings, limited time menu offerings, Sunset Grill community events and more.

Visit our Coming Soon Locations page for a list of Sunset Grill restaurants that are coming to your neighbourhood. Do you want to open your own Sunset Grill restaurant? Check out our Franchising section to get started!

We give back to our communities all year long by donating gift cards to various charitable groups and events. Please contact the Franchise Owner at your local Sunset Grill restaurant for information. Please note that none of our restaurants make cash donations. Sunset Grill also supports select national charitable causes; most notably the Canadian Cancer Society through our Annual Pancake Tuesday Fundraiser event.

Sunset Grill holds an annual fundraising event on Shrove Tuesday, serving pancakes for $1 each. All funds raised are donated to the Canadian Cancer Society. 2024 was our 14th year hosting the fundraiser. With your help, we’ve been able to raise more than $191,000 for cancer research.

Our next Pancake Tuesday event will take place on Tuesday March 4, 2025.

Currently we have restaurants in Canada (Ontario, Alberta, New Brunswick), however, also have long-term plans to expand to select markets in the United States.

If you have a product or service that you think would be great in one of our locations, please contact our Head Office by submitting a General Inquiry through our Contact Us form. Someone from our Operations Department will contact you if we would like more information.

All of our restaurants are owner-operated and we encourage applicants to apply in person at the location you are interested in working at. Visit our Careers page to view job descriptions and find Current Opportunities. If the restaurant you want to work at is currently under construction, please apply in person once a “Now Hiring” sign has been posted.

Please submit your information to our Head Office by submitting a Real Estate inquiry through our Contact Us form. All submissions are reviewed by our Real Estate Department who will contact you if we would like more information.

All advertising/promotional/marketing requests can be submitted through the General Inquiry form on our Contact Us page. Someone from our Marketing Department will contact you if we would like more information.

With the exception of some of our older locations, our restaurants are accessible and/or provide an alternative entrance to accommodate those with mobility issues. If you have concerns regarding accessibility at one of our locations, please contact the store before your visit and we will do our best to accommodate your needs. You can find a list of our locations with contact information here.

All Sunset Grill restaurants are franchised and owner-operated. To find out more about owning your own Sunset Grill, visit our Franchising section.

With the exception of some of our older locations, our restaurants are accessible and/or provide an alternative entrance to accommodate those with mobility issues. If you have concerns regarding accessibility at one of our locations, please contact the store before your visit and we will do our best to accommodate your needs. You can find a list of our locations with contact information here.

We welcome service animals in all of our restaurants. Sorry, no pets allowed.

Yes, we are happy to accommodate.

For feedback related to accessibility at Sunset Grill, please fill out our AODA Customer Feedback Form and submit it to [email protected] or mail it directly to us at:

5100 Erin Mills Pkwy.
P.O. Box 53036
Mississauga, Ontario
L5M 5H0