SUNSET GRILL RESTAURANTS LTD. RESPONSE TO COVID-19

LAST UPDATED – JULY 3, 2020

Here you will find the latest information regarding Sunset Grill’s response to the COVID-19 global pandemic. We are following the advice of public health officials and are taking extra precautionary steps to ensure the health and safety of our customers and team members.

We appreciate your support, patience and understanding during this challenging time. We want you to know that we are here for you, and are committed to keeping our restaurants clean, our staff healthy and our customers safe.

Should you wish to get in touch with us, please use our Contact Form.

JULY 3, 2020

We are pleased to announce the following locations also now offer outdoor seating areas for our guests to enjoy:

JUNE 24, 2020

We are happy to announce effective as of June 24, 2020, our outdoor seating areas in the following Stage 2 regions in Ontario will re-open:

Here’s what we’re doing to keep you and your family safe:

  • ✅ Practicing and enforcing safe physical distancing
  • ✅ Plexiglass barrier at cash-out and front door ordering
  • ✅ Tables are only used when 6 feet apart
  • ✅ All staff are required to wear masks / PPE
  • ✅ Cooks and servers are to wear masks and face shields
  • ✅ Hand sanitizer is available throughout the restaurant
  • ✅ Full-time sanitation staff member is doing continuous disinfecting of surfaces
  • ✅ Single use disposable menus and sanitized utensils and condiments
  • ✅ Temperature of staff taken before every shift
  • ✅ Staff with any symptoms of COVID-19 are strictly forbidden to come to work
  • ✅ Customers must have their temperature checked before being seated
  • ✅ Recording customer information for tracking purposes

JUNE 18, 2020

As restrictions soften and businesses and patios in Stage 2 regions across Ontario begin to re-open, we ask for your patience and understanding as we navigate through these unprecedented times together.

Our owner-operators and team members are adjusting and are committed to serving you the same great tasting breakfast and lunch you’ve come to love. Please read this letter from our CEO that highlights Sunset Grill’s ongoing effort to flatten the curve and what we’re doing to keep you and your families safe.

Effective as of June 19, 2020, our outdoor seating areas in the following Stage 2 regions in Ontario will re-open:

JUNE 11, 2020

We’ve been busy working behind the scenes to carefully prepare our dining rooms for re-opening. The health and safety of our team members and guests remains our first priority. While our dining rooms across Ontario remain closed for the time being, our dining rooms in St. Albert, Spruce Grove, Sage Hill (Alberta) and Saint John (New Brunswick) have re-opened at 50 per cent capacity.

In addition, effective as of June 12, 2020 our patio dining areas in the following Stage 2 regions in Ontario will re-open:

We’re taking extra care to ensure you have a safe and enjoyable dining experience with us while following the strict advice of regional public health authorities.

What we’re doing to keep you and your family safe:

  • ✅ Practicing safe physical distancing
  • ✅ Plexiglass barrier at cash-out
  • ✅ Tables are positioned 2 metres apart
  • ✅ All staff are required to wear masks / PPE
  • ✅ Hand sanitizer available
  • ✅ Extra sanitizing of all high touch points
  • ✅ Temperature of staff is taken before every shift

We’re also encouraging our guests to do their part to limit the spread of COVID-19 and practice safe physical distancing of at least 6 feet while standing in line, come prepared with hand sanitizer, follow handwashing best practices and please, stay home if you:

  • ❌ Are feeling sick or ill
  • ❌ Have a fever or cough
  • ❌ Have travelled in the past 14 days

FRONT DOOR ORDERING

Effective immediately at participating Sunset Grill locations across Ontario, we have implemented new procedures for front door ordering in an ongoing effort to protect the health and well-being of our team members and valued guests. This contactless method of ordering allows you to place an order, pay and take away without entering the restaurant.

Participating locations will have a plexiglass barrier fastened to the inside of the front door frame, marked exterior signage in addition to an umbrella and table at the front entrance.

MARCH 28, 2020

As part of our ongoing commitment to ensuring the health and safety of our customers and staff, we have introduced new safety protocols for delivery and call ahead take-out orders and are operating on a reduced menu.

Read our full statement.

MARCH 26, 2020

The health and safety of our guests and team members continues to be our highest priority. We are beginning to re-open most of our restaurants for delivery and call ahead take-out services only.

As part of ongoing health and safety measures, franchise partners have been instructed to:

  • Screen staff before they enter the restaurant (all staff will have their temperature taken before their shift to ensure safety); staff are not permitted to work if they don’t feel well for whatever reason
  • Practice safe social distancing
  • Follow the strictest hygiene protocol

To promote a safer delivery experience, all orders are left at the customer’s door. Call ahead and pick-up takeout services will be available at participating locations with payment being accepted at the door.

Read our full statement in response to COVID-19 and the proactive steps we’ve taken to keep our patrons safe.

MARCH 18, 2020

We have responded to the direction from Public Health to close our dining rooms to do our part to flatten the curve. Today we have made the decision to temporarily shut down our operations while we change over and shift our focus to take-out and delivery services. This is in an effort to do our part to best serve our customers at this unprecedented time. We will reopen next week with delivery service so that we can continue to provide a delicious breakfast or lunch to you and your loved ones in the comfort of your own home.

All of our restaurants are owner operated small business owners. From our families to yours, we thank you for all of your continued support, patience and understanding in these challenging times.

MARCH 16, 2020

As part of our continued safety measures, we have decided to close our dining rooms and move to take-out only. Please call ahead to your store of choice to place your order. Read more here.

Read our full statement in response to COVID-19 and the proactive steps we’ve taken to keep our patrons safe.

MARCH 13, 2020

Sunset Grill is actively monitoring the global situation with COVID-19 and is taking all necessary steps to protect the well-being of our guests and team members. As a result, we have implemented further sanitizing and precautionary procedures in our restaurants. The health and safety of our guests and team members continues to be our highest priority.
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Thank you for your continued loyalty to and support of Sunset Grill over the past 35 years. We appreciate your patience and understanding during this challenging time.